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Home Debt Debt Collection Everything You Need to Know About Medical Bills in Collections

Everything You Need to Know About Medical Bills in Collections

Medical bill in collections

At a glance

Your healthcare provider can send your medical bill to collections if you don’t pay. However, medical bills in collections work differently than other types of debts.

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Written by Jesslyn Firman and Renée Chen

Reviewed by Victoria Scanlon

Apr 25, 2022

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We promise to always deliver the best financial advice that we can. That's our first priority, and we take it seriously. Our writers and editors follow strict editorial standards and operate independently from our advertisers and affiliates. Learn more about how we make money.

If you’re dealing with medical collections, you’re not alone. In 2021, medical debt made up 58% of bills that were in collections, and in 2022, medical bills on consumer credit reports totaled a staggering $88 billion. 1 2

To protect consumers from the effects of medical debt, the credit industry recently made major changes to how it treats medical collection accounts. Read on for an overview of these changes, how medical collection accounts affect your credit, and what options you have for getting out of medical debt.

Table of Contents

  1. What happens when medical bills are sent to collections
  2. Medical collections affect your credit differently than other debts
  3. Why your medical bill was sent to collections
  4. What to do if you have medical bills in collections
  5. How to prevent medical bills from going to collections

What happens when medical bills are sent to collections

When you can’t pay your medical bill, your healthcare provider (e.g., a hospital, clinic, or independent physician) may charge off the debt and transfer it to a debt collection agency or even sell it to a debt buyer. At this point, your medical bill becomes a collection account.

When your medical debt is sent to collections, the debt collection agency handling your account will report it to one or more of the three major credit bureaus (Experian, Equifax, or TransUnion). These credit bureaus will then add the collection to your credit report, which will damage your credit score.

Medical collections affect your credit differently than other debts

Your credit score is meant to reflect your reliability as a borrower. In general, if you have a lot of collection accounts, that suggests that you don’t always pay your debts back. That means that lending to you would be a risk, and you’ll have a correspondingly bad credit score.

Credit scoring companies and credit reporting agencies realize that medical debt isn’t like other types of debt (i.e., credit card debt) because it’s often outside people’s control. After all, racking up unpayable credit card debt is a choice, but no one chooses to get sick.

This means that medical debt isn’t a good measure of your creditworthiness. For this reason, different rules apply to medical collections than non-medical collections as far as your credit is concerned.

Medical collections are less damaging to your credit score

Unpaid medical bills in collection will hurt your credit because they affect your payment history, which is the most influential factor contributing to your credit score. However, the newest versions of the FICO and VantageScore credit scoring models (like FICO 9 and VantageScore 4.0) weight medical collections less heavily than non-medical collections, meaning that they won’t do as much damage to your credit. 3 4

Medical collections don’t always appear on credit reports at all

Unlike other kinds of debt, medical debts have a grace period of 180 days, meaning they won’t show up immediately on your credit report. This gives you time to work out payment arrangements with your insurance company and healthcare provider before the debts start affecting your score.

What’s more, the three major credit reporters recently made a joint announcement that new measures will be taken in the next few months to further lighten the burden that medical debt has on credit.

Updates to credit reporting for medical debt

Here’s a summary of updates announced in March 2022 to how medical debt will be treated in the credit industry: 5

  • Longer grace period: Starting July 1, 2022, the time period before medical collections appear on credit reports will be extended from 180 days to 1 year.
  • Deletion of paid medical collections: Starting July 1, 2022, all medical collections that have been paid off will be removed from credit reports completely. This also means that they will no longer be included in the calculation of your credit score.
  • Exclusion of medical bills under $500: From the beginning of 2023 onwards, medical collections for debts under $500 will no longer be included on credit reports.

Why your medical bill was sent to collections

Medical collections can come as an unpleasant surprise, especially if your medical bill was sent to collections without notice or you didn’t know you had an unpaid medical bill at all.

It can take months for medical bills to be sent to collections and even longer for those collections to show up on your credit report, so you could be looking at collections from medical care you received over a year ago.

Here are some peculiarities about medical collections that may answer your questions about why you have one on your credit report.

Medical bills can be sent to collections even if you have health insurance

Unfortunately, health insurance doesn’t always cover all of your medical expenses. It’s possible that even if your insurance covered most of your medical care, there were outlying charges that you were responsible for paying that you didn’t know about.

However, you should still double-check your insurance policy to make sure that all of your covered medical expenses were paid for. Ask for an explanation of benefits (EOB) if you’re unsure. If your insurer or healthcare provider made a mistake, notify them to have the debt covered.

Medical bills can be sent to collections even if you’re paying

Many people who receive a hefty medical bill can’t afford to pay it off in one go, which means paying in installments can be an attractive option. However, your healthcare provider can send your debt to collections even if you were making payments.

Here are some reasons why your medical bill might have been sent to collections when you were already paying it off:

  • Your payments were too small
  • You missed payments or made late payments, or didn’t finish paying off your bill within the agreed-upon timeframe

Medical bills can be wrongly sent to collections

Billing errors happen all the time, so it’s important to carefully audit your medical bills. Contact your healthcare provider and ask their billing department to go over each item you were charged for.

If you were billed for a service you didn’t receive or that your insurance should’ve covered, ask them to update their records and contact the credit bureaus to have the collection removed from your credit reports.

What to do if you have medical bills in collections

If you have a medical bill that’s been sent to collections, take steps to protect your rights, your finances, and your credit.

1. Check the statute of limitations of your debt

The “statute of limitations” refers to how long it will take before a debt becomes time-barred, at which point debt collectors can no longer sue you over it. The exact amount of time varies by state, but it’s usually somewhere in the range of 3 to 6 years. 6

If your medical debt is past its statute of limitations, then collectors have no way to compel you to pay it—whether or not you do so is essentially up to you. Note that, depending on the state you live in, making a partial payment (or even saying that you plan to do so) could reset the statute of limitations and expose you to future lawsuits, so do your homework before you decide to pay. 6

2. Dispute the debt if it’s inaccurate

Carefully check the medical collection account on your credit reports (which you can get for free from AnnualCreditReport.com) and any information that your debt collectors send you.

If you notice any errors pertaining to the collection account, such as mistakes in your personal information, the amount you owe, or your billing dates, use this sample letter for disputing medical collections to dispute the account with both the debt collection agency and the credit bureaus reporting the error.

3. Pay your medical bills in collections

If your medical bills are recent and legitimate, you should pay them if you possibly can. Paying off your collections will improve your credit score, sometimes very significantly—in some situations, your score could increase by up to 125 points when you pay off a collection account.

Moreover, paying off your collections will keep debt collectors off your back. It’ll also clear the debt from your credit report altogether from July, 2022 onward.

To pay your medical collections, you’ll need to contact the debt collectors handling your debt. However, before you pay, make sure that your debt collector is legit and that you’ve been charged correctly. You can do this by contacting your healthcare provider directly, reviewing your billing statement, and sending your debt collectors a debt verification letter.

What if you can’t afford to pay?

If your medical bills are too large to pay back—which might be the case if they were sent to collections to begin with—don’t panic. You may be able to negotiate a manageable payment plan or even settle your medical collections for less than the full amount you owe.

You can also work with a medical bill advocate, a nonprofit credit counselor, or a debt settlement company and have them negotiate with your debt collector on your behalf.

4. Check the status of the paid account

Once you’ve paid your medical debt, the account should be updated on your credit report to read either “paid in full” or “settled” (if you negotiated a debt settlement).

Monitor your credit reports to make sure they’re updated correctly. This is important since the information shown on your credit report affects your credit score.

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There are multiple ways to delete medical collections from your credit report

Although simply paying your medical debt will be enough to get it off your credit report from July 1 onwards, there are other ways to remove medical collections, such as negotiating pay for delete or a goodwill adjustment with your debt collectors.

How to prevent medical bills from going to collections

Once you’ve dealt with your current medical bills in collections, try to take steps to avoid ending up in the same situation in the future.

The simplest way to prevent medical bills from going to collections is, of course, to pay them. You may also be able to get your bills covered by insurance or work out alternative payment arrangements with your healthcare provider if you have a good relationship with them.

Paying medical bills with health insurance

To get your medical bills covered by health insurance, you’ll need to file an insurance claim.

Make sure you understand the details of your coverage and when you need to file claims, and contact your insurer if you need clarification about how much you’re expected to pay out of pocket. Medical collections that are paid by insurance won’t appear on your credit reports.

Paying medical bills without health insurance

If you don’t have health insurance, discuss your payment options with your healthcare provider. Medical bills can be negotiated, and your provider may offer assistance.

If you haven’t done so already, check your eligibility for Medicare and Medicaid, which are programs that can cover your medical bills if you have a low income or a disability.

Under the Affordable Care Act, nonprofit hospitals are actually required to offer financial assistance to patients who can’t afford medical treatment. 7 Some healthcare providers also give discounts to uninsured patients or have dedicated funds to help those who don’t qualify for any type of assistance.

Takeaway: Unpaid medical bills can go to collections, but you have several options for dealing with them.

  • Medical bills can be sent to collections as long as they’re not fully paid, even if you have health insurance or you were in the process of making payments.
  • If you have a medical bill in collections, it usually means your healthcare provider either transferred or sold your debt to a debt collection agency.
  • Medical collections are treated differently from non-medical collections. They hurt your credit less and there’s a 180-day delay before they’ll appear on your credit reports.
  • Unpaid medical collections negatively affect your credit score, but starting July 1, 2022, paid medical collections will no longer appear on your credit reports or affect your score.
  • You may be able to pay medical collections in installments or settle the debt, but first make sure the debt is valid and that the charges are accurate.

Article Sources

  1. Consumer Financial Protection Bureau. "CFPB Estimates $88 Billion in Medical Bills on Credit Reports" Retrieved April 25, 2022.
  2. United States Census Bureau. "19% of U.S. Households Could Not Afford to Pay for Medical Care Right Away" Retrieved April 25, 2022.
  3. FICO. "Delivering What Customers Asked for in FICO® Score 9" Retrieved April 25, 2022.
  4. VantageScore. "The Impact of Medical Debt on Your Credit Reports and VantageScore Credit Scores" Retrieved April 25, 2022.
  5. TransUnion. "Equifax, Experian, and TransUnion Support U.S. Consumers With Changes to Medical Collection Debt Reporting" Retrieved April 25, 2022.
  6. Consumer Financial Protection Bureau. "What Is a Statute of Limitations on Debt?" Retrieved April 25, 2022.
  7. Consumer Financial Protection Bureau. "Are You Getting the Help With Your Medical Bills You Are Entitled To?" Retrieved April 25, 2022.

Jesslyn Firman

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Jesslyn Firman is a credit analyst for FinanceJar. Her work covers credit repair and credit scores, and in the past she's extensively researched and written about the insurance industry. Jesslyn has a B.S. in Finance and Accounting and an MBA in Management.

Renée Chen

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Renée Chen is a credit analyst for FinanceJar. Her work covers credit repair, credit scores, and loans. Before writing for FinanceJar, she worked as a researcher and writer specializing in property insurance. She has a B.A. from Australian National University and an M.A. from the University of Sydney.

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