Concerned that Coast Professional might be a scam? Under federal law, you have the power to ask questions about their claims that you owe a debt. Provided you take action fast enough, they must respond—and sometimes, even drop their claim entirely.
Here’s what you need to know.
Table of Contents
What is Coast Professional?
Founded in 1976, Coast Professional, Inc. is an accounts receivable management company that provides debt collection services for government and educational institutions.
In addition to debt collection, Coast Professional also provides call center services to clients.
What is CPI?
“CPI” is another way that Coast Professional may appear on your credit report.
Who does Coast Professional collect for?
Coast Professional collects debts for educational organizations, colleges and universities, and government agencies from the municipal to federal level. 1
More specifically, Coast Professional has held contracts with the United States Department of Education and Internal Revenue Service (IRS). 2
Coast Professional collects the following types of debt: 1
- Private and federal student loan debts
- Government licensing fees
- Back taxes
- Court fees
- Toll fees
- Parking fines
- Utility bills 3
Coast Professional and the IRS
Since 2016, the Internal Revenue Service (IRS) has contracted with debt collections agencies to service its Private Debt Collection program, and in September 2021, Coast Professional became one of the IRS’s contracted debt collection agencies. 4 5
Currently, only the following three agencies collect debts on behalf of the IRS:
Although a Coast Professional representative will be the one to contact you about your account, you should always make your payments directly to the IRS. You can do this electronically or by writing a check addressed to the U.S. Treasury.
Do not make payments to any non-IRS accounts. Anyone who asks you to pay them directly or send money to a third-party account is a scammer.
To verify that you owe the debts Coast Professional claims, check your account on the IRS website.
Note: Even if Coast Professional is collecting taxes that you legitimately owe, your unpaid taxes won’t affect your credit score (unlike other debts that you might owe to Coast).
Coast Professional and the Department of Education
Coast Professional has been collecting outstanding federal student loan debt on behalf of the Department of Education since 2009, and their current contract runs through 2024. 6
Coast Professional collects on the following federal student loans: 1
- Federal Perkins Loans
- Direct Stafford Loans
- Health Profession Student Loans
- Primary Care Loans
Is Coast Professional a scam?
No, Coast Professional isn’t a scam. They’re a legitimate company that’s been hired to collect debts on behalf of government agencies and educational institutions. However, they may still act unethically.
It’s best to remain cautious of anyone claiming to represent Coast Professional. You can verify your debts with them by contacting Coast Professional directly.
Coast Professional may still behave unethically
Even though Coast Professional isn’t a scam, it’s possible they’ll still do something that violates your rights under the Fair Debt Collection Practices Act (FDCPA). Your rights (and how you can enforce them) are outlined further down in this article.
VIDEO: Coast Professional in 2 Minutes—Fix Your Credit Report & Know Your Rights
Why is Coast Professional calling me?
Coast Professional will call, email, or mail you if you have unsettled debt (or they think you do). Because they deal with federal student loan collections, this might mean you’ve defaulted on your student loan payments.
All student loans can affect your credit score and be sent to collections if you fail to pay. However, federal student loan debt has several differences from other types of debt (including private student loans) that you need to be aware of.
How federal student loan debt is different
Here are the main things you should know about federal student loan debt: 7
- Debt collectors can make you pay without taking you to court: Unlike private student loan companies, the federal government can withhold your federal payments (such as your tax return or Social Security benefits) and garnish up to 15% of your disposable income without needing to first take you to court. This is known as “Treasury offset.”
- You’re responsible for paying collection costs: When your debt is sent to a collection agency like Coast Professional, you’re charged a fee equal to 17.92% of your student loan balance. This fee covers the commission given to the collection agency, and any payments you make will go towards paying this fee first before you can continue paying off your loan.
- Federal student loan debt never goes away: Unlike most other types of debt, federal student loan debt has no statute of limitations and won’t ever become time-barred debt, meaning that as long as your debts remain unpaid, you’ll never be exempt from lawsuits or wage garnishment by debt collectors. 8
Although these differences may make it seem like you’re in a worse position than you would be if you had another type of collection account, you do have several options for getting federal student loan collection items off of your credit report that you wouldn’t have otherwise. These options are described further down in this article.
What to do when Coast Professional contacts you about your debt
It’s best that you don’t ignore your debt collectors, as tempting as it may be. When Coast Professional calls you, ask them to send a written notice detailing the debt they’re collecting, known as a debt validation letter, if they haven’t already.
In accordance with the FDCPA, all debt collectors are required to send this letter within 5 days of first contacting you. 10 It must contain the following information:
- The amount you owe
- Your name
- A statement informing you of your right to dispute the debt within 30 days of receiving their letter
- A statement informing you that if you dispute the debt in writing, they must mail you evidence of the debt within the 30 days
- A statement informing you that within 30 days after you’ve received the letter, you can send them a written request to provide the name and address of the original creditor
Coast Professional representatives will keep trying to contact you unless you either pay your collections or reach an agreement with them or your loan provider (if you have federal student loans, you should be able to see who’s servicing them when you log in on the Federal Student Aid website).
There are several restrictions on how Coast Professional can go about contacting you.
Restrictions on Coast Professional
The FDCPA protects you from debt collector harassment and abuse by making it illegal for debt collectors to do any of the following: 10
- Call you multiple times per day
- Call you at night (before 8 am or after 9 pm, your time)
- Call you at work if you tell them you can’t receive calls at work
- Make automated calls or send pre-recorded messages telling you to make payments
- Contact any third party, including your family, friends, or coworkers, to discuss your debt
- Intimidate you or threaten to harm you, sue you, arrest you, or damage your credit
- Lie about your debt and try to collect more than you owe
- Accuse you of breaking the law or claim that not paying might result in jail time (you can’t go to jail over unpaid debt, unless you owe money to the IRS because you intentionally committed tax fraud)
It’s a good idea to familiarize yourself with your rights by reading the FDCPA and Telephone Consumer Protection Act.
Can I sue Coast Professional for harassment?
Yes, you can sue Coast Professional for harassment. If you can show that the debt collection company has violated your rights under the FDCPA, then you can collect $1,000 in statutory damages for each violation as well as payment for any damages that you’ve sustained as a result of their violation. 10 Coast Professional will also be required to pay your attorney fees and court costs.
How to file a complaint against Coast Professional
If Coast Professional has violated your rights under the FDCPA or done something illegal, then you can report them to the Federal Trade Commission, the Consumer Financial Protection Bureau, or your state attorney general. From there, you’ll be able to find out whether you can also sue Coast Professional.
Another option is filing a complaint on the Better Business Bureau (BBB) website, but this might not have the outcome you’re hoping for. Bear in mind that the BBB is actually a private organization that has no affiliation with the US government. They’ll forward your complaint to Coast Professional, but there’s no guarantee that the agency will address it in a satisfactory manner. What’s more, if your dispute is sent to an arbitrator, then you may give up your right to take Coast Professional to court.
How to get Coast Professional off your credit report
If your credit score is suffering as a result of Coast Professional debt, then don’t worry. You can get their collection accounts off your credit report by following these steps:
- Tell Coast Professional to stop calling you
- Send a debt verification letter
- Explore your repayment options
- Send a credit dispute letter
- Request a goodwill deletion
- Negotiate for “pay for delete” or a debt settlement
- Get help from a credit expert
Everyone should follow the first two steps. The ones after that are situational, and you should follow the ones that are appropriate for your circumstances.
Before you do anything else: Ask Coast Professional to stop calling you
It’s important to keep a paper trail of all your communications with Coast Professional, so make sure to only communicate with them in writing. If you ask them to stop calling you and only communicate via letter or email, then they’re legally obligated to do so. 10 This should be your first step.
Make sure to date your letters and send them by certified mail. If you’re not sure where to start, then check out the sample letters provided by the CFPB.
Next: Send a debt verification letter
Sending a debt verification letter asking the collection agency to provide evidence of your debt is one of the quickest and easiest ways of getting rid of a debt item in your credit history. It’s also an easy way of figuring out if the debt collector is a scam agency.
When you send a debt verification letter, third-party collectors like Coast Professional are required by law to show evidence that you have an outstanding debt. If they can’t do that, then they have no choice but to delete it from your records. 11
Once Coast Professional receives your debt verification letter, they’re also required by law to stop contacting you about your debt until they’ve sent you evidence that you actually owe it. 10
A lot of the time, debt collection agencies don’t have adequate evidence, whether you owe the listed amount or not. If Coast Professional isn’t able to verify your debt (or if you discover that the debt is more than a few years old), then proceed to the next step.
On the other hand, if it turns out that your debt is both legitimate and recent, then proceed to one of the steps after that, depending on your circumstances.
If you owe federal student loan debt: Explore your repayment options
If you’ve defaulted on your federal student loans and they’ve been transferred to a collection agency, then you have two main options for getting Coast Professional to stop contacting you: loan rehabilitation and loan consolidation.
Student loan rehabilitation
Student loan rehabilitation is a government program that’s designed to help you get out of default. To rehabilitate your loans, you need to make nine monthly payments within 20 days of their due date during a ten-month period. 12
When you rehabilitate your loans, Coast Professional will stop their collection efforts and the record of your default will be removed from your credit report. 12 Rehabilitation brings your student loans out of default and renews your eligibility for certain benefits, such as deferment, forbearance, alternative repayment plans, and loan forgiveness.
This is an opportunity for a fresh start, but be warned: rehabilitation is a one-time offer and won’t be an option if you default on your loans again.
Student loan consolidation
Unlike loan rehabilitation, loan consolidation won’t remove the default status from your credit history. However, it will allow you to get your loans out of default, and it’ll stop Coast Professional from contacting you to collect payments.
Like other types of debt consolidation, student loan consolidation involves taking out a new loan to repay your debts. To qualify, you’ll need to agree to an income-based repayment plan or make three consecutive, on-time, full monthly payments before consolidation. 12
If the debt is old or invalid: Send a credit dispute letter to the three credit bureaus
You can write a credit dispute letter to Experian, Equifax, or TransUnion to delete the collection account from your credit report if you believe your debt went into default by mistake. It’s a good idea to also send a letter to Coast Professional and your original loan provider so that all parties have complete information when investigating the matter.
When you dispute the item on your credit report, make sure to send along any supporting documentation that you have on hand. Credit bureaus have 30 days to respond to your dispute. If they don’t, then they’re legally obligated to remove the debt item. 11
If you’ve already paid the debt: Request a goodwill deletion
If your outstanding debts were sent to Coast Professional but you later paid them off, you may be able to get the collection account removed from your credit report by asking for something called a goodwill deletion or goodwill adjustment. To do this, send a goodwill letter to Coast Professional explaining the circumstances that led to your delinquency.
This is usually only an option if you’ve already paid the debt in full, and it’s more likely to work if your missed payments were caused by something outside your control like an unexpected layoff or expensive medical bills.
You’ll want to include any supporting evidence or documentation you have, including:
- An explanation for why your payments were late
- Records demonstrating that you usually pay your other debts on time
- Examples of how the negative mark is affecting your life, such as making it difficult for you to take out a mortgage
You can also call Coast Professional on the phone, although there’s a chance that the person you end up speaking to won’t have the authority to make changes to your records.
It’s important to bear in mind that sending a goodwill letter is a long shot, and Coast Professional is under no obligation to change your report. However, it doesn’t cost you anything, so there’s no reason not to try.
If you haven’t paid the debt: Negotiate “pay for delete” or a debt settlement
If you still owe the debt and it’s too soon to get it removed from your credit report, you’ll probably have to pay it. However, with pay for delete or a debt settlement, you might be able to convince Coast Professional to settle for less than the amount you owe or remove their record of your debt after you’ve paid it.
If you have federal student loan debt, you should be aware that these approaches are relatively unlikely to work—it’s harder to negotiate when you have this type of debt, as compared with other types like credit card debt. That said, there’s still no harm in trying.
Pay for delete
A pay-for-delete request is different from a goodwill letter because it applies to debts that you haven’t yet paid off. It’s an exchange where you agree to pay off your debt, and in return, Coast Professional promises to remove the negative mark on your credit report that’s associated with it.
The first step is to use a pay-for-delete letter template to draft your letter and send it to Coast Professional. It’s very important to get written confirmation that they’ll remove the collection from your credit report once you’re all paid up.
Once you’ve received written confirmation from Coast Professional and paid your debt, you should monitor your credit reports to make sure that they follow through. If the collection account is still on your credit report in a couple of months, then follow up with them and use the letter they sent you to remind them of their obligation.
If you’ve defaulted on your debts more than once or you owe a very large amount, then there’s a chance that Coast Professional will accept less than the full amount you owe (a practice known as debt settlement).
As mentioned, if you owe federal student loan debt, you should know that this type of debt can be very hard to settle, but it’s not impossible. However, don’t expect to have most of your debt written off. A standard settlement offer will waive collection fees and sometimes some of the interest, but according to documents from the US Department of Education, it can’t waive more than 10% of the actual loan amount (the principal). 13
Before negotiating, you should carefully review your financial situation and come up with a realistic amount to offer. If you want, you can negotiate through a debt settlement agency, but be wary of scammers and avoid companies that charge you large amounts upfront.
Alternatively, you can just speak to someone from Coast Professional over the phone. However, you should make sure to get the agreement in writing before you make any payments.
Bear in mind that debt settlements still hurt your credit score, and like most other negative marks, they’ll remain on your credit report for up to seven years. 14 With that said, lenders will probably look more favorably on a settled debt than a debt in collection.
If you feel overwhelmed: Get help from a credit repair company
If you feel like you might be in over your head, then seek professional assistance from a credit repair expert to remove Coast Professional collection items from your credit report. This can save you time and help you avoid the frustration of trying to remove their negative marks on your own.