The abbreviation Macys/DSNB is probably unrecognizable to you—so why is it on your credit report? Could it be damaging your credit score?
It’s easy to feel anxious about an odd-looking item like this, but the truth is it’s unlikely to be the source of your credit problems (if you have any).
Nonetheless, you should understand why it’s there, how it affects your credit, and how to get rid of it if it doesn’t belong.
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What is Macys/DSNB on my credit report?
Macys/DSNB stands for Macy’s Inc./Department Stores National Bank
Department Stores National Bank is a subsidiary of Citibank that issues store cards for the clothing retailer Macy’s. 1 Citibank took over managing all of Macy’s credit accounts in 2005. 2
If you see Macys/DSNB on your credit report, you likely applied for (or already have) a Macy’s store card.
The following labels may also refer to Macy’s and DSNB on your credit report:
- MCYDSNB
- DSNB/MACYS
Is Macys/DSNB a scam?
No, Macys/DSNB isn’t a scam. Department Stores National Bank and Macy’s are legitimate organizations. If they’re on your credit report, it probably indicates that you have an account with them or they checked your credit.
If you’re certain that there’s activity on your credit report under Macys/DSNB that shouldn’t be there, it’s possible you’ve been the victim of identity theft.
We’ll discuss the reasons (both legitimate and fraudulent) that Macys/DSNB might be on your credit report in more detail in the next section.
Why is Macys/DSNB on my credit report?
Macys/DSNB can appear on your credit report for a number of reasons, some negative and some harmless. It’s possible for it to show up even if you don’t have a Macy’s credit account.
Here are some reasons why Macys/DSNB might be on your credit report:
1. Department Stores National Bank checked your credit
You’ll see Macys/DSNB on your credit report if Department Stores National Bank ran a credit check to determine whether or not to extend credit to you. This type of credit check can appear as a hard inquiry or a soft inquiry.
- Hard inquiries: These generally appear on your credit report when you apply for new credit, such as credit cards, store cards, or installment loans. For example, if you applied for a Macy’s credit card, Department Stores National Bank probably triggered a hard inquiry when reviewing your application.
- Soft inquiries: These show up on your credit report when someone checks your credit but you’re not actually in search of new credit. For example, if you received an unsolicited offer letter in the mail for a credit card issued by Department Stores National Bank, then they may have triggered a soft inquiry during the prequalification process.
Thankfully, soft inquiries won’t affect your credit score. Hard inquiries usually lower your credit score by several points, but the effect won’t last more than a year, and the inquiry will fall off your credit report entirely after two years. Note that you usually can’t remove a hard inquiry early unless the bureau added it to your report by mistake.
2. You have a Macy’s credit account
Macys/DSNB will appear on your credit report if you currently have or previously had a Macy’s credit account. Even if you closed your account, Macys/DSNB can stay on your credit report for 7 years (if the account was delinquent due to missed payments) to 10 years (if the account was in good standing).
You might find your Macy’s credit account marked as closed even if you never took any active steps to close it. This can happen due to account inactivity—it’s common for lenders to close credit accounts if they haven’t been used for a while.
3. You’re an authorized user on someone else’s Macy’s credit account
Macys/DSNB can show up on your credit report if someone else added you as an authorized user to their own Macy’s credit account.
You might have been named as an authorized user by your:
- Spouse
- Child
- Parent
- Friend
- Business partner
If someone designated you as an authorized user on their Macy’s credit account, their activities on the account could affect your credit score.
If the primary cardholder is a responsible person and a reliable borrower, being an authorized user on their account will probably improve your credit score by helping you build a positive payment history. On the other hand, you might notice a drop in your credit score if the primary cardholder neglects their payments or cancels their account with unpaid debt.
Similarly, your use of someone else’s credit will affect their credit score, so take care when acting as an authorized user.
4. You’re a victim of identity theft
If you see a Macys/DSNB hard inquiry on your credit report but you’re sure you didn’t apply for a Macy’s credit account, it could be a sign of identity theft.
If you think that Macys/DSNB is on your credit report because someone’s trying to fraudulently open accounts in your name, take these steps:
- Contact the company that made the hard inquiry (which will be Department Stores National Bank, unless they hired another company to perform the inquiry for them). Tell them you didn’t authorize the inquiry. Ask them for details (i.e., when and under what circumstances their records show the inquiry was authorized).
- Report the identity theft to the Federal Trade Commission (FTC). Go to www.identitytheft.gov and answer the questions to generate an identity theft report and recovery plan.
- Contact any of the three main credit bureaus (Equifax, Experian, or TransUnion) and have a fraud alert placed on your credit report. You only need to contact one of the bureaus; they’ll coordinate with the others, and your fraud alert will be acknowledged by all three.
You may also want to freeze your credit (or get a credit lock, which is very similar).
Carefully monitor your credit reports over the next few months for further signs of fraudulent activity.
How does Macys/DSNB affect my credit score?
There are several ways that Macys/DSNB can affect your credit score, depending on whether they triggered an inquiry or manage one of your accounts.
Hard inquiries
As mentioned, a single hard inquiry will have a small, short-term effect on your credit, usually lowering your FICO score by up to five points and your VantageScore credit score by 5–10 points.
This effect is usually cumulative, so too many hard inquiries can really hurt your score. However, a single inquiry isn’t something to worry about—your credit score ranges from 300 to 850, which means 5 points in either direction isn’t significant.
Open and closed accounts
If you have an open or closed Macys/DSNB account on your credit report, then it’s contributing to your credit score by influencing the following factors:
If the account is open, then it’s also contributing to your credit utilization rate (also known as your debt-to-credit ratio).
To learn how your Macys/DSNB account will affect your credit score, familiarize yourself with the factors that make up your FICO score and VantageScore.
How to remove Macys/DSNB from my credit report
If you want to delete Macys/DSNB from your credit report, then try one of the following approaches.
1. Send a dispute letter
If you see an item listed under Macys/DSNB on your credit report that you suspect is a mistake, then you can dispute it by writing something known as a credit dispute letter.
You should send your letter to whoever you think the error originated with. You can send it to:
- Department Stores National Bank: Send your letter directly to them if you believe they made the original mistake (e.g., they reported a credit check to the bureaus that you never actually authorized).
- The credit bureaus: Write to the credit bureaus if you believe the error originated witih them (e.g., they confused you with someone with a similar name or Social Security number).
Either way, it’s usually a good idea to send copies of the letter to both parties, the bureaus and your card issuer (Department Stores National Bank). They may contact each other as they investigate the matter, and it’s important to make sure everybody has received the relevant information.
Once you’ve filed your credit dispute, the credit bureau will be required to investigate and correct any inaccurate information on your report, usually within 30–45 days.
2. Use a credit repair company
A credit repair company will act as a middleman between yourself and your card issuer (and the credit bureaus). They might be able to get a hard inquiry or another Macys/DSNB item off your credit report by helping you gather evidence and handling all the required communication.
However, be wary of scammers. There are restrictions on the cost of credit repair—by law, credit repair companies are not allowed to charge you before they’ve helped you. If they ask for payment upfront, hire a different company.
Although hiring a credit repair company can save you some time and hassle in disputing items on your credit report, bear in mind that they can’t do anything for you that you can’t do yourself.
They also won’t necessarily be able to erase valid negative information or turn a bad credit score into a good credit score overnight. Think carefully before hiring a third-party company to get Macys/DSNB off your credit report.
