How to Cancel a Macy’s Credit Card

You can close your Macy’s credit card account by calling the customer service center. However, there are some things you should know before officially canceling your credit card, so you don’t cost yourself money or damage your credit score.

If you’re on the fence about deactivating your Macy’s account, there are alternatives you can explore.

What to know before canceling your Macy’s credit card

Closing a credit card account has some hidden consequences you should consider before you take steps to officially shut down your Macy’s credit card account. Here are some things to consider before ending your line of credit:

• You’ll lose your points: According to Macy’s, you’ll forfeit any unredeemed rewards on your Macy’s credit card when you close your account. Make sure to cash out on your points, miles, or cashback rewards before you formally cancel your card.
• You won’t get your annual fee back: If you’ve already paid an annual fee for your Macy’s credit card, you won’t get any of it refunded when you cancel—even if you still have most of the year left. Unless you’re also paying monthly fees, consider waiting to cancel until right before your next annual fee is due, so you can continue taking advantage of your Macy’s credit card’s benefits in the meantime.
• You’ll still get billed: If you leave an unpaid balance on your Macy’s credit card, the debt won’t disappear when you close the account. Instead, you’ll continue to be billed until the balance is paid in full, even if your Macy’s account is fully closed.
• Your credit score may drop: Canceling a credit card may affect your credit utilization ratio and your credit age (though the latter will only be affected in your VantageScore, not your FICO score). Both of these are factors in your credit score, so you may see a slight drop in points when you shut down your Macy’s credit account.

How to close a Macy’s credit card account

You can only close a Macy’s credit card account by contacting the customer service center. Here’s how.

How to cancel a Macy’s credit card by phone

To cancel your Macy’s credit card by phone, call (800) 289-6229.

Tell the agent you want to cancel your credit card, then provide them with your account details.

Alternatives to canceling your Macy’s credit card

If you’re not yet set on closing your Macy’s credit card for good, consider one of these alternatives.

Request a credit limit increase

Considering canceling your Macy’s credit card because you need more credit? Don’t pull the trigger until you’ve first tried requesting a credit limit increase.

To get a Macy’s credit limit increase, call the number on the back of your credit card.

Negotiate your interest rate

If a high interest rate is what’s giving you pause about your Macy’s credit card, consider calling the number on the back of the card and negotiating your credit card interest rate. You may be able to get a lower interest rate if your credit score has improved or if you’re facing unexpected difficulties (like job loss or divorce).

Freeze your card

You may want to cancel your card to resist the temptation of overspending on credit. If you’ve been purchasing past your limit, putting your card away for a while is a great idea. However, you may want to freeze your card rather than close your Macy’s account entirely.

Freezing, or locking, your Macy’s credit card renders the card unusable until you choose to unfreeze it. There are no charges or penalties for freezing a Macy’s credit card.