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Home Debt Debt Collection Collection Agencies Waypoint Resource Group

How to Remove Waypoint Resource Group from Your Credit Report

Waypoint Resource Group collection company getting removed from credit report

At a glance

  • Waypoint Resource Group is a debt collection agency that works for businesses in various industries.
  • Here’s what you need to know about what Waypoint Resource Group does (and what they’re not allowed to do), what your rights are, and how to get them off your credit report.
  • Waypoint Resource Group is likely hurting your credit.

Get expert help. Call now to remove Waypoint Resource Group from your credit report.

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Written by FinanceJar Team

Reviewed by Victoria Scanlon

Mar 3, 2022

Fresh advice you can trust

We promise to always deliver the best financial advice that we can. That's our first priority, and we take it seriously. Our writers and editors follow strict editorial standards and operate independently from our advertisers and affiliates. Learn more about how we make money.

Table of Contents

  1. What is Waypoint Resource Group?
  2. Is Waypoint Resource Group a scam?
  3. How to stop Waypoint Resource Group from calling you
  4. How to remove Waypoint Resource Group from your credit report
  5. How to deal with Waypoint Resource Group harassment
  6. Should you pay Waypoint Resource Group?

What is Waypoint Resource Group?

Waypoint Resource Group, LLC is a debt collection agency headquartered in Round Rock, Texas. They collect debt for auto lenders, healthcare providers, and telecommunications and utility companies. 1

Waypoint Resource Group is owned by Trellis Company (formerly Texas Guaranteed Student Loan Corporation), a student loan debt collection agency. 2 3

Waypoint Resource Group provides the following debt collection services: 4

  • Contact center services
  • Late payment solutions
  • Accounts receivable management
  • Specialty services

Waypoint Resource Group may also go by the name Trellis Company or Trellis Holdings.

Who does Waypoint Resource Group collect for?

Waypoint Resource Group collects debts for businesses in a variety of industries. Specifically, they collect the following types of debt: 1

  • Auto loans
  • Medical bills
  • Cable and satellite bills
  • Phone bills
  • Utility bills

Is Waypoint Resource Group a scam?

No, Waypoint Resource Group isn’t a scam. They’re a legitimate debt collection agency and have held a membership with ACA International since 2016. 5 However, that doesn’t mean that they won’t violate your rights—even legitimate debt collection agencies are notorious for doing this.

What’s more, scammers could still pose as Waypoint Resource Group to trick you into paying them. For this reason, it’s important to verify what debts you owe, which you can do by contacting Waypoint Resource Group directly either through one of their online forms or using the contact information below.

Waypoint Resource Group Contact Information

If you want to remove Waypoint Resource Group from your credit report, write to their address:

Waypoint Resource Group Logo

Address: P.O. Box 8588
Round Rock, TX 78683-8588
Phone Number: (866) 447-4163
Website: www.waypoint.com

Disputing an incorrect entry on your credit report can be stressful and difficult. Consider working with a professional.

Get a Free Consultation

VIDEO: Waypoint Resource Group in 2 Minutes—Fix Your Credit Report & Know Your Rights

How to stop Waypoint Resource Group from calling you

Waypoint Resource Group will call, email, or mail you if they believe you have an unsettled debt. The reason debt collectors like these are calling you is simple—they want to pressure you into paying up.

Unfortunately, Waypoint Resource Group representatives will keep trying to contact you unless you pay the debt, prove that it doesn’t belong to you, or reach an agreement with them (or with your original creditor).

Don’t ignore debt collectors like Waypoint Resource Group—in the end, you may get sued, and you may even have your wages garnished. It’s smarter to engage with them tactically to ensure you don’t have to pay, or that you get the best deal you can.

To begin, you can get Waypoint Resource Group to stop calling you—at least temporarily—by sending them something called a debt verification letter.

Send a debt verification letter

A debt verification letter is a formal request that obligates a debt collector to provide further evidence of a debt. You must send it within 30 days of them first contacting you. Note that Waypoint Resource Group should have sent you a debt validation letter proving you owe the debt first, as it’s required by law.

Debt Verification Letter Template

Debt Verification Letter

Use this debt verification letter template if Waypoint Resource Group has contacted you about a debt and you want to dispute it. If you send this within 30 days, they're legally obligated to respond with evidence of the debt and can't contact you until they do.

PDF Word

Benefits of sending a debt verification letter

Sending a debt verification letter has three benefits:

  1. You’ll prevent Waypoint Resource Group from calling you during this period: When you send a debt verification letter, third-party debt collection agencies like Waypoint Resource Group are required by law to stop contacting you until they can provide evidence that you actually owe the debt they’re trying to collect. 6
  2. You’ll get more information about the debt: You should never pay a debt that you don’t recognize. Forcing Waypoint Resource Group to provide documentation will help you determine whether this is a legitimate debt that you actually need to pay.  It’s an easy way of figuring out if the debt collector is a scam agency.
  3. You may successfully disown the debt: If Waypoint Resource Group can’t provide more information about the debt (which is frequently the case), then they have no choice but to delete it from your records.

Beware the statute of limitations

The verification materials that you receive may show that your debt has passed the statute of limitations. This is a legal limit that means the debt is too old for Waypoint Resource Group to sue you over, at which point it’s known as time-barred debt.

If this is the case, you can send Waypoint Resource Group a letter telling them to stop contacting you. Legally, they’ll have to abide by that.

The statute of limitations on most debts is between 3 and 6 years, but the exact amount of time depends on several factors, including the state you live in. The best approach is to check your state attorney general’s website and email their office if the information you’re looking for isn’t available online.

How to remove Waypoint Resource Group from your credit report

If your credit score is suffering as a result of Waypoint Resource Group debt, there are three ways to recover:

1. Dispute the debt with all three credit bureaus

You should immediately dispute the debt if it isn’t yours. You can also dispute debts that are older than 7 years (measured from the date of your first missed payment)—by law, they’re supposed to fall off your credit report by then.

To dispute a debt for free, send a credit dispute letter to the credit bureaus that are showing Waypoint Resource Group on your credit report.

Credit dispute letter to credit bureau

Credit Dispute Letter

Use this credit dispute letter template to file a dispute directly with one of the credit bureaus. If Waypoint Resource Group is on your credit report by mistake or the debt they're trying to collect is more than 7 years old, the credit bureaus have to remove it from your report.

PDF Word

To find out which credit bureaus you need to send the letter to, request your free credit report from each of the major credit bureaus (Experian, Equifax, and TransUnion) at AnnualCreditReport.com. If they don’t respond to your dispute within 30–45 days, then they’re legally obligated to remove the item in question.

2. Negotiate with Waypoint Resource Group

Unfortunately, if the debt is legitimate and it’s less than 7 years old, removing Waypoint Resource Group from your credit report will be very difficult (although not impossible).

Your best move at this point is to simply pay the debt. Newer credit scoring models ignore paid-off collection accounts, which means paying off your collection will boost your credit score even if you can’t remove the item.

However, when you pay, there are two negotiation strategies you can try as a last-ditch attempt to remove Waypoint Resource Group from your credit report:

  • Pay for delete: You might be able to convince Waypoint Resource Group to remove the negative mark in exchange for paying off the debt. You can open these negotiations by sending them a pay-for-delete letter.
  • Goodwill deletion: This is an alternate strategy you can try after paying your debt. Once the account is paid off, you can send Waypoint Resource Group a goodwill letter asking them to empathize with your situation and remove the mark from your credit report as an act of kindness.
finance jar gold coin

If you can’t afford to pay off your debt, try negotiating a debt settlement

If your debt is fairly old, then there’s a chance that Waypoint Resource Group will accept less than the full amount you owe (a practice known as debt settlement) to minimize their losses. You can negotiate a debt settlement with Waypoint Resource Group over the phone or by sending a debt settlement letter.

3. Wait 7 years for Waypoint Resource Group to fall off of your credit report

Unfortunately, most collection accounts will stay on your credit report for 7 years after your first missed payment. Even if you pay off your debt to Waypoint Resource Group, it will remain on your credit report.

Learn more about Waypoint Resource Group’s impact on your credit score:

  • How many points will my credit score increase after I pay off collections?
  • How to rebuild your credit after having a debt sent to collections

How to deal with Waypoint Resource Group harassment

Unless you tell them not to, Waypoint Resource Group will keep contacting you until you pay off or settle your debt. However, there are restrictions on how they can go about doing this.

Restrictions on Waypoint Resource Group

When attempting to collect payments from you, Waypoint Resource Group must adhere to the regulations specified in the Fair Debt Collection Practices Act. This is a federal law that prevents debt collectors from engaging in harassment or predatory behavior, such as lying to you or calling you incessantly or at unreasonable hours.

Waypoint Resource Group representatives also need to follow the rules set out in the Telephone Consumer Protection Act. It’s a good idea to familiarize yourself with these laws so that you can take action against Waypoint Resource Group if they do something illegal.

finance jar gold coin

Keep records of letters and phone calls

If you think that Waypoint Resource Group may be violating your rights, then it’s a good idea to record your phone calls, save any letters they send you, and keep records of when they’ve contacted you. This will make things much easier if you need to take legal action against them in the future.

Can I sue Waypoint Resource Group for harassment?

Yes, you can sue Waypoint Resource Group for harassment. If you can show that they’ve violated your rights under the Fair Debt Collection Practices Act, then you can collect $1,000 in statutory damages for each violation as well as payment for any damages that you’ve sustained as a result of their violation. Waypoint Resource Group will also have to pay your attorney fees and court costs.

How to file a complaint against Waypoint Resource Group

If a debt collector violates your rights under the Fair Debt Collection Practices Act or does something illegal, then you can report them to the Federal Trade Commission, the Consumer Financial Protection Bureau, or your state attorney general. From there, you’ll be able to find out whether you can also sue Waypoint Resource Group.

Another option is filing a complaint on the Better Business Bureau (BBB) website, but this might not have the outcome you’re hoping for. Bear in mind that the BBB is actually a private organization that has no affiliation with the US government. They’ll forward your complaint to Waypoint Resource Group, but there’s no guarantee that the agency will address it in a satisfactory manner. What’s more, if your dispute is sent to an arbitrator, then you may give up your right to take Waypoint Resource Group to court.

Should you pay Waypoint Resource Group?

You should only pay a collection agency like Waypoint Resource Group if you’re certain the debt is yours and you owe it. If you’re struggling financially and can’t afford to pay this debt collector, you can get help from a non-profit credit counselor.

Takeaway: Waypoint Resource Group is a legitimate debt collection agency

  • Waypoint Resource Group is a debt collection agency, which means they collect severely delinquent debts that lenders have charged off and transferred or sold.
  • Waypoint Resource Group probably isn’t a scam, but you should make sure to avoid scammers by verifying your debts and only making payments once you're sure they're legitimate.
  • You have rights under the Fair Debt Collection Practices Act that prohibit debt collectors from harassing you. You can sue for harassment, and you won’t need to pay the legal fees if you win.
  • There are several ways of removing Waypoint Resource Group debt from your credit report, but if these approaches fail, then you should consider seeking advice from a credit repair professional.

Other Collection Agencies

  • 11 Charter Communications
  • A-1 Collections
  • AAA Collections
  • Aargon Agency
  • Ability Recovery Services
  • Velo Law
  • Velocity Investments, LLC
  • VeriCore
  • Verizon Collections
  • Wakefield and Associates

Article Sources

  1. Waypoint Resource Group. "Industries We Serve" Retrieved March 3, 2022.
  2. Waypoint Resource Group. "Privacy Notice" Retrieved March 3, 2022.
  3. Trellis Company. "Texas Guaranteed Student Loans (TG) Is Now Trellis Company!" Retrieved March 3, 2022.
  4. Waypoint Resource Group. "Solutions" Retrieved March 3, 2022.
  5. ACA International. "Waypoint Resource Group, LLC" Retrieved March 3, 2022.
  6. Federal Trade Commission . "Fair Debt Collection Practices Act" Retrieved December 1, 2021.

FinanceJar Team

Staff Writers & Editors

View Author

The FinanceJar Team is a group of financial experts, writers, and industry professionals who collaborate to bring you fresh and simple insights into your finances. They're dedicated to guiding you toward the right path on your financial journey.

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